Refund Policy

University Premium Papers focuses on providing quality custom papers to our clients that reflects on provided standards and instructions. Satisfaction of our clients is highly valued at all times! However, in case a refund is requested, a systematic process is utilized. The refund policy is one of the company policies that deal with meeting the refund requests of clients. Through University Premium Papers refund policy, clients can request money back because of one reason or another. It is worth noting although University Premium Papers has put the refund policy in place, the company registers significantly low refund requests.

Whenever a refund request involving the requirement not met is received the case is forwarded to the company quality assurance team. The team is responsible with investigating the case and ascertains whether there was a change in instruction during order preparation.

In case the refund request entails order lateness, credibility is critical and upon assertion, refund can be done between 4-6 days.

Refunds requests that entails double payment on an order, the refund is made immediately similarly to order cancellation before it is assigned a writer. It is worth noting that the claims must undergo transaction scrutiny therefore need for detail verification.

University Premium Papers requires any refund request to be done via email to our support or company billing department. The company reserves the right to grant or deny the refunds upon investigation based on user terms.

Revision Policy

Every order is delivered uniquely based on the provided guidelines as well as instructions received from the client. Also, University Premium Papers values the prosperity of clients and satisfaction is highly valued by the company. Therefore, the company established a revision policy aimed at accomplishing the 100% satisfaction target. The revision policy allows client to request unlimited changes and edits but the original instructions should not be altered. The revisions are performed at no extra charge.

University Premium Papers personnel look forward towards working revisions and focuses on your success academically. Revision acceptance is 24/7 and clients can reach out to our support team or send us an email to request a revision.

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